Today, I like to briefly illuminate you on systems and structures. Every organization is built around systems and structures. As human beings, our bone structure determines our shape and our organs work continuously and interact seamlessly to determine our health system. The same is applicable to our business organizations.
At the center of your processes are mechanisms that guide their operations such as procedures, policies, checklists etc. When these mechanisms interact, like a gear, they produce a System which is documented and called Operating Manual.
Every member of your organization must have easy access to it and be trained in its use. This will empower them to do their job with minimal supervision.