Every small and medium enterprise must invest in training and capacity development. Often business owners complain and freak out over employees that are performing below expectation.
Owners assume that everyone in the organization knows as much as they do, thus unconsciously demanding higher output than what is realizable from them.
In order to resolve the tension and reduce the knowledge gap, it is important to train workers.
Business owners should determine and write down all the workers need to know to conduct their business activities satisfactorily and start developing content to address it.
Businesses at the growth phase can employ services of a consultant. However every business owner must be involved in content development and deployment.
Business owners should set simple metrics to determine the effectiveness of the training program.
Buddy system should be integrated into the training to allow for a transfer of experience.
There should be a set time for training, conducive space should be provided, training guide should be developed, and training program should be monitored to determine impact on the organization.