February is known for celebrating love and relationships. And as we progress in 2021 one of the key things that would be essential in rebuilding many businesses is a relationship.
Relationship with workers, customers, suppliers, government agencies, and other stakeholders.
Misunderstanding, assumptions, and misalignment can damage good relationships. Efforts, therefore, should be put into reducing the information gap. Be clear on specifications and expectations. Show empathy and seek a win-win outcome.
And where relationship appears toxic and detrimental to the progress of the enterprise, it should be carefully evaluated using the RAST approach below:
1. Reconciliation
2. Adaptation
3. Separation
4. Termination
This approach carries different levels of effort, risk and consequence.
If businesses manage relationships properly, it will serve as a leverage to recovery.